Question 1

Can I rent a van without a driver?

Accepted Answer

No. Our vehicles carry federal license plates, so the driver must have a federal license issued by the Ministry of Communications and Transportation. Additionally, your safety is very important to us, which is why we ensure our vans are driven by experienced operators skilled in handling and maintaining them.

Question 2

Am I allowed to consume alcoholic beverages on board the vehicle? After all, I’m not driving nor am I on a public road.

Accepted Answer

By official regulation, consuming alcoholic beverages on board passenger transport vehicles is prohibited, whether the vehicle is parked or in motion. This is to protect safety and public order.

Question 3

Am I allowed to smoke on the vehicle?

Accepted Answer

No. By official regulation and out of respect for other passengers, all tobacco products and vapes are prohibited.

Question 4

Can minors travel alone?

Accepted Answer

Minors must travel accompanied by an adult. Minors aged 15 to 17 may travel alone with authorization from their parents or guardians by presenting a signed consent letter.

Question 5

What happens if I forget something on the vehicle?

Accepted Answer

Don’t worry! Our drivers inspect the vehicle at the end of each service. If any lost items are found, we will contact the group leader. Feel free to reach out to us immediately.

Question 6

Am I allowed to eat on board the vehicle?

Accepted Answer

Yes. As long as they are light foods that do not produce strong odors or jeopardize the cleanliness, upholstery, or overall condition of the vehicle.

Question 7

Can children travel on a lap?

Accepted Answer

Children from 3 years old up to 10 years old or 135 cm (4 ft 5 in) in height must travel in their own seat with an appropriate child restraint system (CRS), such as a child car seat if possible, or a booster seat that ensures the seat belt’s diagonal strap does not cause injury to their neck. Additionally, they should never travel in the front seats or without proper containment seats.

Children under 3 years old who travel without an age-appropriate CRS do so under the full responsibility of their parents, who understand that no matter how securely the child is held in arms or on the lap, it is never safe enough in the event of sudden braking or a collision.

Question 8

What happens if the vehicle’s passenger capacity is exceeded?

Accepted Answer

In addition to the fact that travel insurance is automatically invalidated for all passengers, federal highway regulations strictly prohibit carrying more passengers than the number of seats in the vehicle. This does not take into account the high risk involved when a person does not occupy a seat with the proper seatbelt.

Question 9

What payment methods do you accept?

Accepted Answer

We offer payment options including cash, bank transfer, debit/credit card, and online payment.

Question 10

How far in advance can I cancel my service?

Accepted Answer

We understand that extraordinary situations always arise. Therefore, cancellations and changes can be made up to one day before your service date. See our terms and conditions (pantur.mx/terminosycondiciones).

Question 11

How far in advance can I make a reservation?

Accepted Answer

It will depend on the availability of our vehicles. During peak season, please book at least one week in advance. In regular season, we will do our best to accommodate your service even if you contact us just one day before.

Question 12

What do I need to book my service?

Accepted Answer

Once the details have been agreed upon, we will request a 50% deposit to secure your date.

Question 13

Can I get an invoice for my service?

Accepted Answer

Of course. You can request it in the billing (pantur.mx/facturacion)window with your tax information. Enter your information and we'll send it to the email address provided within a maximum of 3 business days, always within the current month.

Question 14

Why do you ask me to send my tax status certificate to issue an invoice?

Accepted Answer

This is to ensure that the tax information you provide matches exactly with the records at the SAT (Tax Administration Service). This way, we avoid bothering you with resubmitting data or unnecessary invoice cancellations. It's all about making things easier for everyone!

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